Our work is bound by the ethics and principals laid down by my membership and registration of the British Association of Counselling & Psychotherapy (BACP).
Your privacy is really important to me. Your contact details will only ever be used for appointments and sending agreed resources.
I do not request any personal data from you, or any hold records of sensitive personal data that can identify you. This means you can come for counselling and resolve private issues and your privacy will be protected.
I do however hold basic notes which can be requested and supplied during your session.
Arriving no more than a few minutes before your appointment will reduce the likelihood of clients crossing paths or you meeting anyone other than your Counsellor. To protect your therapeutic journey and privacy, social media connections are appropriately limited.
The work that we do together is private; however there are some limits to the degree of confidentiality that counselling can offer any client. These are explained as follows:
All BACP registered Counsellors have regular Supervision. What this means to you is the material themes discussed during session is taken in confidence to a qualified supervisor whilst keeping your identity private. This is to ensure your best interests are always at the heart of our work together. I participate in one-to-one supervision and peer to peer supervision, along side continuous professional development (work related learning).
I have a duty if there is a risk of serious harm to you or others to manage and reduce that risk. Often suicide or violence is disclosed in sessions which presents a conflict between keeping our work private and making a disclosure which will reduce the risk of harm. The ethical approach is to discuss any conflict in advance or as soon as possible after the conflict becomes apparent. By speaking further it can help to clarify what was said and therefore the risk that was heard. It also may present you with choices as to what support you would prefer. Clients are usually relieved to discover self harm and suicidal thoughts are the bodies way of creating soothing through the cortisol released after dangerous behaviour.
Brief notes are kept about the material shared in session, separate from your identity and comply with the new general data protection law for supervision purposes only and do not identify clients individually.
In the event of a request by a court of law a report may be written. This is a chargeable service.
Some training requires the use of themed material for case studies, this would never compromise the identify of clients.
Your privacy and protection is important to me and your work. The General Data Protection Regulations are reviewed regularly and advice taken from the ICO about the data collected during the process of therapy.
Currently there is no requirement to be registered with the ICO.
This is because the information held is not considered identifiable as your specific data without additional information which would make it specific to you as an individual. For example a name without a address or date of birth is unlikely to be traceable.
Therefore data is not considered to be ‘collected’ to be ‘processed’ or ‘used’ or ‘shared’. Under these circumstances there is not a requirement to provide a privacy agreement. However because your privacy and your protection is important to me I have taken the decision to register anyway and to share with you what data is supplied and what happens to that data at each stage.
ICO Application Number A8922927
You provide a first name, sometimes people provide a surname this is not required, an email address and a mobile number.
This information is stored on the business phone.
The email provider is Google – Gmail.
The phone system is provided by Android & Samsung.
The phone has an automatic locking facility and is able to be remotely wiped.
you will enter some data into a contact form. This data is held securely by GoDaddy the website host at the ‘back’ of the website which is encrypted. The purpose of this data being held is purely a back up system in the event of an enquiry or contact details being lost – such as the business phone being dropped and smashed.
If you chose to become a member of the website you will be provided with log in details and can request your data be removed at any time.
The data you provide is used solely for the purposes of your enquiry and for the arranging of appointments and as such your first name will appear in the diary at the time of your initial appointment.
Your first name will be marked in the diary at the time of your appointments.
Any payments made under your name or someone paying on your behalf, online will be captured on bank statements and as such are treated confidentially by my accountant.
You provide a story or narrative to your experience. This data stays between you and your Consultant.
Between you and your Consultant, themes and conflicts are established, along with triggers for symptoms. This information (themes, conflicts, triggers & symptoms along with anything clinically significant) is supervised.
Generally this information (themes, conflicts, triggers & symptoms along with anything clinically significant) is presented verbally in supervision. Supervision is provided on a one to one basis with an ongoing supervisor of the practitioners choice according to their theoretical approach.
Notes from supervision are taken in accordance with the BACP ethical practices and refer to the continued professional development of the practitioner rather than the individuals receiving therapy.
On occasion the themes, conflicts, triggers & symptoms may be captured during or after session to be shared with the individual for reflective purposes.
Sometimes this will be a paper note, captured and sent.
The paper note is then shredded.
As a rule, notes captured on a chat, or email system are kept for the duration of the work.
Sometimes themes, conflicts, triggers & symptoms will be captured on a digital note on a device called a Remarkable.
Digital notes of this kind are sent by PDF format and are stored and sent via the same Google platform. A copy of Google Cloud C10 Level encryption aimed at protecting customers data is available upon request.
Digital notes are saved under your first name until the work finishes.
It is important to note that the information held by way of themes, conflicts, triggers or symptoms are written in such a way that they are highly unlikely in their presentation alone ever to be able to identify a client.
Sometimes ending of the work is very clear and agreement is made about any data held. Where the work tails off without a clear ending clients details are archived initially.
Digital notes which were saved under the first name of the client are moved to an archived file and the first name is changed and saved under a reference number. The reference number is noted in the paper diary under your last appointment or a log at the back of the diary for quick reference.
During the archiving process any information which is deemed unnecessary will be erased from the file.
Chats & Email & Digital Notes are reviewed or removed regularly, until such time they can be provided in the event of a client needing a reminder of the key reflective points.
Your Consultant Therapist will weigh up the need to keep a copy of any correspondence shared between you beyond the work ending versus the risks of security breaches and any future need you may have for them or you returning to the work.
Ethical caution will always be deployed.
If you have any questions or concerns or wish for your information to be removed please contact me directly on:
Or by phone on 07716 492 753
Gilly Chapell Trauma Psychotherapy Limited
trading as Counselling Wiltshire
BACP Register of Counsellors & Psychotherapists- certificate number 054329
Company Registration Number 10842054